Which entity you are contracting with
The contracting entity is determined by the delivery destination. Goods delivered within Malaysia are supplied by Livertex Industries (M) Sdn. Bhd. (323093-H), 7 Jalan Budi Tengah 1, Taman Wawasan Perindustrian, 83000 Batu Pahat, Johor, Malaysia. Goods delivered within Singapore are supplied by Cinta Enterprise (UEN 47678100X), a business registered in Singapore, 803 King George's Avenue #02-206, Singapore 200803.
Each order is a separate contract with the entity named on the quotation and order confirmation for that order.
Quotations
Unless the quotation states otherwise, a quotation is valid for 30 days from its date and is an invitation to place an order, not an offer capable of acceptance after that period.
Prices are quoted exclusive of tax. Malaysian sales tax (SST) is charged in addition at the prevailing rate on orders supplied by Livertex Industries (M) Sdn. Bhd. Singapore goods and services tax (GST) is charged in addition at the prevailing rate on orders supplied by Cinta Enterprise (UEN 47678100X), a business registered in Singapore, which is GST-registered.
Payment
Our standard terms are payment in full before production begins.
Established institutional customers — including government bodies, telecommunications operators, hospitals, universities and welfare organisations — may be offered 50% deposit on order confirmation with the balance settled before despatch.
Any other departure from full prepayment, and any credit period, is an exception. It requires the written approval of our management and must be recorded on the quotation for that order. Where no credit period has been agreed in writing, the balance falls due before despatch.
If payment is not made when due, we may suspend production and withhold despatch of that order and of any other order, and we reserve all rights to recover the sums owed.
Artwork
Supply artwork in files that open in Adobe Illustrator, Adobe Photoshop or CorelDraw. You confirm that you own or are licensed to use every logo, mark and image you supply, and you indemnify us against any third-party claim arising from their use.
Production begins only after you approve the artwork in writing. On approval, the approved artwork becomes the specification for that order. Goods that match the approved artwork are conforming goods, and we do not accept return or rework for errors contained in the approved artwork itself — including spelling, sizing and placement.
Changes requested after approval must be made in writing. Material and labour costs already incurred at that point are for your account.
Quantity
We deliver the full quantity stated on the order confirmation. We do not apply an over- or under-delivery tolerance.
Delivery
Our standard lead time is 5–7 working days. That period begins on the later of (a) your written approval of the artwork and (b) receipt of the payment due before production, and excludes public holidays observed by the supplying entity.
Lead times for orders requiring fabric we do not hold in stock, or finishes with their own minimum order quantities, are stated on the quotation.
Delivery dates are given in good faith and are not of the essence of the contract. We are not liable for delay caused by anything outside our reasonable control, including failure or delay by you in approving artwork, supplying materials or making payment.
Customer-supplied materials
Where you supply fabric, garments or trims, you are responsible for their quantity, quality and fitness for the intended process. We inspect visually on receipt but do not test. We are not liable for shortfall, defect or process failure attributable to customer-supplied materials, and the cost of production consumed on them remains payable.
Inspection and claims
Please inspect the goods on receipt. Any claim relating to quantity, quality or conformity must reach us in writing, with photographs, within 7 days of delivery. Goods not the subject of a written claim within that period are deemed accepted.
Where a claim is accepted, our liability is limited, at our option, to replacing the affected goods or crediting their invoiced value. We are not liable for indirect or consequential loss, including loss of profit, loss of contract or loss of goodwill.
Print durability figures published on this website are indicative of normal domestic laundering and are not a guarantee for any particular wash regime.
Cancellation
An order may be cancelled only with our written agreement.
If cancellation is agreed before fabric for the order has been cut, we will refund sums paid less the costs already incurred on the order, including fabric, screens, film, plates and labour.
Once fabric for the order has been cut, no refund is due. Cut and printed goods carry your marks and have no resale value to us.
Title and risk
Risk in the goods passes to you on delivery. Title in the goods does not pass to you until we have received payment in full for that order.
Force majeure
Neither party is liable for failure or delay in performance caused by an event beyond its reasonable control, including fire, flood, epidemic, industrial action, failure of utilities, and any act or restriction of government.
Governing law
Orders supplied by Livertex Industries (M) Sdn. Bhd. are governed by the laws of Malaysia, and each party submits to the exclusive jurisdiction of the courts of Malaysia.
Orders supplied by Cinta Enterprise (UEN 47678100X), a business registered in Singapore are governed by the laws of Singapore, and each party submits to the exclusive jurisdiction of the courts of Singapore.
